Telephone Etiquette Training Material. If you continue browsing the site, you agree to the use of cookies on this website. PRE CALL PREPARATION• Before the call – Feel good about your work – Smile – Have a positive attitude – Make sure that the telephone is placed correctly – Organize your desk that you have the following handy namely a pen, a paper pad,a glass of water. Telephone etiquettes - An individual needs to follow a set of rules and regulations while interacting with the other person over the phone. You can change your ad preferences anytime. Be Sincere and Genuine. Despite the proliferation of cell phones, many households still have land-line phones. Usually, clients call back for repeat business because they … GROOMING . Callers are able to hear when … Don’t be that guy when it comes to telephone etiquette rules. • Smile on phone in order to have a pleasant voice or tone. Both comments and pings are currently closed. Indeed, there is the good and proper way, and then there is the unprofessional manner. Keep it on “SILENT” at school, at the movies or anywhere it could disturb others . Quarterdeck's. STEP 3. Business Etiquette is all about building relationships with people within and outside a business organization. If you continue browsing the site, you agree to the use of cookies on this website. That person will remember that impression long after the call is over. The conversation then follows. Today's Telephone Etiquette for the Workplace by ASAPorg.com Staff Although new technologies have changed the face of business, the need for proper workplace telephone etiquette has not changed. In a busy department or unit, this particular phrase may be too much to say. The first step to properly educating your call center agents is to learn what they already know. Providing a warm greeting . If so, it can be shortened to a phrase that is less wordy.? At Telephone Doctor we believe there should be one, uniformed method of greeting to answer the call by everyone, every time. Describe the challenges of telephone customer service in today's world. Now customize the name of a clipboard to store your clips. Your voice con­tains spe­cific per­cent­ages of each ele­ment that makes it uniquely yours. However, there are teleconference etiquette rules that everyone has to follow to have respect for each other and a smooth meeting with all participants. Our phone skills training helps people to understand the needs of customers and use the phone in an effective way Ask yourself the following about your telephone skills? 2. Establishing great call center etiquette standards is one of the most important things you can do for your brand reputation. Telephone etiquette is a basic part of customer service. Tags: telephone etiquette, telephone manners. Please feel free to contact me for any queries. westga.edu/studentemployment Your employing department may have a specific manner of answering office phones. Posted in Business by Syndi Seid 146 Comments Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. TELEPHONE ETIQUETTE . The five step process to . • Speak pleasantly, using basic phrases of courtesy e.g. If you continue browsing the site, you agree to the use of cookies on this website. PROPER PHONE ETIQUETTE / TUTORIALOUTLET DOT COM - Types of Different Interviews • Telephone – Not all interviews are in person so be sure to practice proper phone etiquette • Face-to-face – A personal one on one interview with the recruiter • Stress – Comes in many forms from mild to extremely stressful situations | PowerPoint PPT presentation | free to view Every job requires some sort of training and proper call center etiquette isn’t any different. Telephone etiquette is especially important in competitive industries because if you don’t do it right, the customer has other options to choose from. MOBILE Gajanan Shirke OBJECTIVEVE AT THE END OF THE TRAINING, STAFF WILL BE ABLE TO;. infact, i would me happy to help u. i cud share a ppt on telephone etiquette with u. why don't u drop in a line at my maild id i.e - kverady03@rediffmail.com with subject line TELEPHONE ETIQUETTE? Describe conference calls and international calling etiquette. Next Page . Greet the caller, identify your company, identify yourself, ask how you can assist. Describe methods for better listening. To improve your greeting and tone, try smiling when you say it. Our Business Telephone Etiquette Training Material that is a part of Soft Skills Training helps to train participants in proper telephone etiquette and create exceptiona call handling skills. Phone Etiquette Tips Incoming Calls Telephones should always be answered with a phrase like, "Good morning, XYZ Dept., Carol speaking, may I help you?" Interceptions Prattle. Other telephone etiquette tips to remember: Record a professional voicemail message. Good Telephone Etiquette. There should also be a local telephone directory to go through if required. PowerPoint Templates > Telephone etiquette . Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Demonstrate first impressions. and communicate with others . Phone Etiquette Training Powerpoint › free telephone etiquette training material › phone etiquette training activities. ensuring . Multitudes of businesses, companies, and departments use telephones in their work every day; however, most of us don’t think of the telephone as a tool, and as a result, accidentally misuse it. You can follow any responses to this entry through the RSS 2.0 feed. The Dos and Don’ts of Telephone Etiquette. telephone etiquette training ppt. So … Pick up the phone in three rings . People should notice YOU . Smile even though you are on the telephone. Telephone Etiquette and useful Telephone Tips. See our User Agreement and Privacy Policy. Now customize the name of a clipboard to store your clips. Phone etiquette is a highly valuable tool to have in an employee's skill-set, and our Telephone Etiquette workshop will help provide those skills. Clipping is a handy way to collect important slides you want to go back to later. Telephone etiquette. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Before picking up the receiver, discontinue any other conversation or activity such as eating, radio, etc that can be heard by the calling party. Previous Page. phone etiquette training activities provides a comprehensive and comprehensive pathway for students to see progress after the end of each module. Describe etiquette for call transfers and holds. If it rings by accident, apologize and promptly turn it OFF . We, as people, don’t like rules. Colombian Phone etiquette training youtube. Simple. Knowing what to do -- and what not to do -- when answering and speaking on the phone is imperative. Telephonic conversations are fast replacing traditional “on-venue” meetings, due to the logistics and time saved. Never call any person at odd hours like early morning or late nights as the person will definitely be … TIPS & TRICKS FOR TELEPHONE ETIQUETTE The telephone is one of the most important and commonly used tools in business. The caller then has an opportunity to greet you and state the purpose of the call. Answer promptly (before the third ring if possible). Training Department@2014 Saurabh sawhney. Hi anonymous, don't worry. See our User Agreement and Privacy Policy. Telephone Etiquette.ppt - Free download as Powerpoint Presentation (.ppt), PDF File (.pdf), Text File (.txt) or view presentation slides online. See our Privacy Policy and User Agreement for details. a professional telephone conversation… STEP 1. There are several different training mechanisms to help your agents perform their best. How­ever, there is a best prac­tice range within which your voice sounds con­fi­dent and most impor­tantly professional. In the business world, it is people that influence your success or failure. Clipping is a handy way to collect important slides you want to go back to later. Answering Calls for Your Department/Office 1. Use these tips for good phone manners while working at home to be sure you always sound professional while working from your home office. Hi Ipsita.chat, Pls find a .ppt which can help you in telephone etiquette.You can use telephonedoctor.com a useful website to know more. Please do give me a feedback on the same. Listening skill, Develop Listening Skills, Understand and be Understood, How to Build a Cold Call Script that Works, No public clipboards found for this slide. it's very easy to learn and conduct. Phone Etiquette Tips for the Receptionist or Secretary . Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Don't interrupt a complaining customer. am sure the ppt will help u. and if u wud've any queries on the ppt or otherwise on telephone etqt. Learning this knowledge can be a great starter tool for many people and can help them feel more confident on the phone right away. “May I help you?”, “Thank you”, “You are welcome”. One of the essential things to remember for telephone etiquette training is that you should always be prepared with the necessary tools as preparation is the key. ... it is important to learn proper phone etiquette so you can give others a good impression of you or the business you represent, and also make it a pleasant experience for the other person on the line. Etiquette are the rules and conventions governing correct or polite behaviour used in society, in a particular social or professional group setting. Cultivate an excellent phone voice. Use a low voice pitch. Although new technologies have changed the face of business, the need for proper workplace telephone etiquette has not changed. With a team of extremely dedicated and quality lecturers, phone etiquette training activities will not only be a place to share knowledge but also to help students get inspired to explore and discover many creative ideas from themselves. This telephone customer service training covers the ins and outs of delivering exceptional service over the phone. A few days ago there was a posting with regard to telephone etiquette .ppt,well it took me some time to find it from my backup. 1-On-1 Agent Training. CALL … I don’t know why is that but surely I’m not going to wait till this light turns green! View and Download PowerPoint Presentations on Ethics And Etiquette Customer Service PPT. Telephone Etiquette Guide Answering Calls for Your Department/Office 1. PRESENTATION Social Skills & Etiquette | 2 | OVERVIEW | 3 | Personal skills and manners needed to create a . Gajanan Shirke. Use effective call greetings as a caller and a receiver. More than three rings signals chaos in your office or inattentiveness. Customer service training manual. Telephone etiquette is especially important in competitive industries because if you don’t do it right, the customer has other options to choose from. This will help you train people. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. This entry was posted on January 26, 2012 at 5:33 pm. However, answering the telephone and phone etiquette are still a big part of the experience for many businesses. Regards, Raghavv 25th September 2007 From India, Pune Attached Files One of the first steps to gaining or improving a person’s phone etiquette is to know the different aspects of it, such as phrasing and listening skills. Phone lines of a clipboard to store your clips third ring Mobile Gajanan Shirke OBJECTIVEVE the! And if u wud 've any queries on the other line when you it... To hear when … good telephone etiquette follow a set of rules and conventions governing correct or polite used. & TRICKS for telephone etiquette manual for those who wants to work in a center. Keep in mind ’ m not going to wait till this light green. 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